Support

1. Contact us

The fastest way to reach us is by email at support@getfrontcall.com. We answer every message — you can expect a reply within 1 business day (Monday to Friday).

You can also reach us from inside the FrontCall Hub mobile app: More → Help & support. Requests sent from the app arrive with your account already identified, which usually speeds things up.

2. What to include

• The email address on your FrontCall Hub account.
• Your company name.
• What you were trying to do, what happened instead, and roughly when it happened.
• Screenshots, if you have them — they help a lot.

3. Account and sign-in help

Forgot your password? On the sign-in screen of the app, enter your email and tap “Esqueci minha senha” (Forgot my password) — we'll email you a reset link right away.

If you can't access the email on your account or the reset link never arrives, write to support@getfrontcall.com and we'll verify your identity and restore access.

4. Billing and plans

Questions about your subscription, invoices, plan limits, or upgrades are handled directly by our team — email support@getfrontcall.com with “Billing” in the subject line. Our refund terms are in the Refund Policy.

5. Data and privacy requests

To ask about the data we hold, request a copy, or delete your account and its data, see the Privacy Policy and the account deletion page, or email support@getfrontcall.com.