Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") form a binding agreement between FrontCall Hub ("FrontCall Hub", "we", "us") and the business that registers for or uses our service ("you", the "Customer"). By creating an account, completing onboarding, or using the service, you confirm that you have authority to bind your business and that you accept these Terms. If you do not agree, do not use the service.

2. Definitions

• Service — the FrontCall Hub platform, including the AI voice receptionist, SMS/MMS messaging, dashboards, and related features provided at frontcallhub.com.
• Customer — the home-service business that subscribes to the Service.
• End User — a caller, lead, or customer of the Customer who interacts with the Service on the Customer's behalf.
• Paddle — Paddle.com Market Ltd, our reseller and Merchant of Record, which processes payments for subscriptions to the Service.

3. The Service

The Service answers inbound calls, qualifies leads, and sends and receives text messages on your behalf, plus the supporting dashboards and tooling. We may add, change, or remove features over time.

The Service is provided to support your business. We do not guarantee any particular outcome — including any number of answered calls, bookings, leads, conversions, or revenue. You remain responsible for your business and for any decisions you make based on the Service.

4. Eligibility and Account

The Service is for business use only and is not directed to consumers. You must provide accurate registration and onboarding information and keep it current. You are responsible for safeguarding your account credentials and for all activity under your account. One account is intended per business.

5. Payment, Billing, and Merchant of Record

Subscriptions are billed in advance on a recurring (monthly) basis and renew automatically until cancelled. A one-time setup fee may apply. Prices are shown at checkout and may change with prior notice; changes apply to the next billing cycle.

Payments are processed by Paddle, which acts as the Merchant of Record and reseller for your purchase. Your purchase is therefore also subject to Paddle's buyer terms, and Paddle handles billing, invoicing, and applicable sales tax or VAT. If a payment fails or is reversed, we may suspend or terminate the Service until the balance is resolved.

6. Customer Responsibilities and Acceptable Use

You are solely responsible for your use of the Service and for compliance with all laws that apply to your communications. In particular, you are solely responsible for:

• obtaining and maintaining all necessary consent from End Users before they are called or messaged, in line with the TCPA, CTIA guidelines, and any other applicable rules;
• the content of the messages and call scripts you configure or send;
• the accuracy of the business information you submit for carrier registration (including 10DLC and toll-free verification);
• honoring opt-out requests (for example, STOP) without delay; and
• using the Service lawfully and not for emergency services, unlawful, deceptive, or abusive purposes.

7. Third-Party Services

The Service relies on third-party providers (including voice, telephony, and payment providers such as our voice and messaging vendors and Paddle). Their availability is outside our control, and we are not responsible for outages, failures, or acts of those providers. Your use of the Service may also be subject to their terms.

8. Messaging and Telephony

Where the Service sends SMS/MMS, message and data rates may apply to End Users, message frequency varies, and End Users can reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. You are responsible for ensuring the consent and disclosures described in Section 6 are in place.

9. AI and Automated Output

The Service uses automated and AI systems that can make mistakes, mishear, or produce inaccurate output. The Service does not provide professional advice. You are responsible for reviewing and verifying outputs before relying on them, and for any communications made on your behalf.

10. Intellectual Property and Data

We and our licensors own all rights in the Service, including its software, models, and branding. You retain ownership of the content and data you provide, and you grant us a worldwide, non-exclusive license to host, process, and use it as needed to operate, secure, and improve the Service and to comply with law.

11. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FrontCall Hub WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR BUSINESS. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless FrontCall Hub and its operators from and against any claims, damages, liabilities, and costs (including reasonable legal fees) arising out of your use of the Service, your content, or your breach of these Terms — including any claim that you contacted an End User without proper consent.

13. Term and Termination

You may cancel at any time, which stops future renewals (see our Refund Policy for how charges are handled). We may suspend or terminate the Service for non-payment, breach of these Terms, or misuse. On termination, your right to use the Service ends; we will make your data available for a reasonable export window and may then delete it.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules, and the courts of England and Wales will have exclusive jurisdiction over any dispute. To the extent permitted by law, you and FrontCall Hub waive any right to participate in a class or representative action.

16. General

If any provision is found unenforceable, the rest remain in effect. These Terms (with the Privacy Policy and Refund Policy) are the entire agreement between us. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

17. Contact

Questions about these Terms? Email us at support@getfrontcall.com.